Terms of service

BITTER BAR TERMS OF SERVICE

1. ORDER PROCESSING TIMES

Every order is made fresh. We don’t warehouse our sass, and we definitely don’t pre-bottle beard oil. You order it, we get to work. Our 11-year-old CEO would throw hands if we got lazy.

Here’s how long you can expect your stuff to take:

  • Soaps: 1–2 business days. It’s our most savage seller. We crank it.

  • Beard Oils: Can be mixed and bottled faster than you can say “what’s that smell?” Official turnaround: 1 day.

  • Balms, Bath Bombs, Shower Steamers: Give us 3 days. Handmade, poured, and wrapped with just the right amount of bitterness.

  • Candles: 5 days max. Wax is a diva and needs time to cool. You want perfection? Wait for it.

  • Wax Melts: Standard = 2 days. If you ordered something special (like glitter, color layers, or extra sarcasm), that’s 4.

  • Incense: 3 days. Good scent takes time to steep.

  • Reed Diffuser: 3 days

We make everything in small batches. That means fresh products, stronger scent, and a product that hasn’t been sitting in a warehouse wondering what it did wrong.

2. SHIPPING

We ship with USPS, UPS, or whatever gets it to your mailbox without requiring a blood pact. We’ll pick the method based on speed, cost, and mood.

Live in Hampton Roads, VA? You lucky gremlin you qualify for local delivery. We may show up with your soap faster than your DoorDash order. Real talk.

Once it ships, you’ll get tracking info. We’re not liable for postal delays, zombie outbreaks, or packages held hostage in Des Moines.

3. RETURNS & REFUNDS

We love making great products. We don’t love refund drama.

Here’s the hard line:

  • Personal care stuff (soap, beard oil, balm, bath bombs, steamers)? Once it’s out the door, it’s yours—unless we messed up. If it’s new and unopened, and you ask nicely within 14 days, we’ll talk.

  • Candles, wax melts, incense: Burn it, sniff it, love it—or hate it. You’ve got 14 days to tell us. Candles can be returned burned or unburned. Incense must have 5 sticks or more left.

  • We messed up your order? Email us within 7 days with pics, order number, and a quick note. We’ll fix it fast, no corporate forms or waiting games.

4. RIGHT TO REFUSE SERVICE

We reserve the right to refuse service to anyone who:

  • Threatens us over a $10 candle

  • Sends 13 paragraph emails in all caps

  • Thinks customer service means emotional hostage-taking

We’ll refund you, block you, and moisturize in peace.

5. INTELLECTUAL PROPERTY

Our name, logo, product names, label designs, copywriting, taglines, and anything else that smells like Bitter Bar—it’s ours. Don’t copy it. Don’t remix it. Don’t print it on a tote bag and pretend it’s yours. We see everything.

6. LIABILITY STUFF

If you use beard oil on your cat, or snort bath bomb powder for fun, that’s on you.

We’re not liable for allergic reactions, bad decisions, mirror-staring confidence boosts, or candle-induced soul searching. You know your limits. Use your products with basic sense.

We also can’t fix your ex, your boss, or your inability to relax. We can only make you smell phenomenal while dealing with them.

7. GOVERNING LAW

This glorious chaos is governed by the laws of the Commonwealth of Virginia. Any disputes? We’ll try to handle it like humans first. Failing that, the state of Virginia gets involved.

FINAL NOTE FROM MANAGEMENT

We are handmade. We are honest. We are very tired parents. And we are proudly led by a girl who listens to My Chemical Romance and doesn’t blink when someone whines about lavender being “too strong.”

We’re not perfect but we are real. And that’s more than most brands can say.

Thanks for being here. Thanks for shopping small. Stay moisturized. Stay bitter.