BITTER BAR SHIPPING POLICY

1. WHERE WE SHIP

We currently ship within the United States. International? Not yet. We’d love to, but customs paperwork gives us hives.

2. SHIPPING CARRIERS

We ship using:

• USPS (usually fastest for smaller orders)

• UPS (for bigger, heavier, moodier packages)

• Local Delivery (available in Hampton Roads, VA)

Yes, we’ll bring soap to your doorstep if you’re local. No, we won’t stick around and talk.

3. SHIPPING TIMES

Once your product is made (see our Terms of Service for creation times):

• USPS: 2–5 business days

• UPS Ground: 2–7 business days

• Local Delivery: Within 24–48 hours of completion

We do our best to ship fast, but once it leaves us, we’re all at the mercy of the mail gods.

4. SHIPPING RATES

• Flat rate at checkout based on location

• Free shipping on orders over $60 (because you deserve one less thing to stress about)

5. TRACKING INFO

Once your order ships, you’ll get a tracking number. If you don’t, check your spam folder, or your cat’s email account. Still missing? Email us: orders@savagerootholdings.com

6. LOST OR STUCK PACKAGES

We’re not responsible for delays once the package is in transit. But we will help you track it down if it vanishes like your will to fold laundry.

If tracking hasn’t updated in 5+ days, contact us. We’ll look into it and raise a ticket with the carrier if needed.

7. PACKAGE DAMAGE

If your order arrives looking like it lost a fight with a delivery truck:

• Email us within 48 hours of delivery

• Send us your order number + a photo

• We’ll replace or refund it depending on the damage

FINAL NOTE

Shipping sucks we get it. We pack fast, we pack tight, and we hope your stuff shows up looking just as bitter and beautiful as it left.

Thanks for supporting small, salty business.